Support
Something broken, or a question? Write to us — a real person reads every message.
Contact
We reply within two business days. We answer in English and Russian.
Reporting a bug
To save a round trip, include as much of this as you can:
- Device manufacturer and model — for example, Samsung Galaxy A54
- Android version
- Game name and version, shown on the Game's settings screen
- What you were doing when it went wrong, and what happened instead
- A screenshot or short screen recording, if the problem is visible
- Whether it happens every time or only sometimes
Common questions
I paid for something and did not receive it
First reopen the Game while online — most purchases that were interrupted restore themselves on the next launch. If it still has not arrived, email us with the Google Play order number from your receipt and we will sort it out.
How do I get a refund?
Purchases are handled by Google Play, so refunds go through Google. Start at Google Play's refund page. If Google declines and you think the purchase failed because of a bug on our side, write to us and we will look into it. See section 5 of our Terms of Service.
I lost my progress
Our Games currently store progress on the device only. Uninstalling the Game, clearing its data, or moving to a new phone will lose it. Tell us what you had and we will do what we can, though without cloud saves we cannot always restore progress.
How do I stop seeing personalised ads?
On your device: Settings → Google → Ads → Delete advertising ID or Opt out of Ads Personalization. You will still see adverts, but they will not be personalised. Details are in our Privacy Policy.
What data do you collect about me?
No account, no name, no email — just the technical and gameplay data our advertising, analytics and crash-reporting SDKs need. It is all listed in the Privacy Policy.
How do I request deletion of my data?
Email legal@somnaut.org. Include your advertising ID and roughly when you played, so we can find the records. We respond within 30 days.
Can I cover your game on YouTube, Twitch or TikTok?
Yes, including monetised on the platform you publish to. No permission needed. If you would like a press kit or early access, write to hello@somnaut.org.
Other contacts
Press, partnerships, general — hello@somnaut.org
Privacy requests, copyright complaints — legal@somnaut.org